Legal
Refund Policy
Effective 29 September 2026
We want you to be glad you bought our music. If something has gone wrong, tell us — we would far rather fix it than have you feel short-changed.
The short version
If something is wrong with your purchase, contact us within 30 days and we will put it right, either by fixing the problem or refunding you.
Because these are digital downloads
Music is delivered instantly and cannot be returned once downloaded, so we cannot offer refunds simply because you changed your mind after downloading. By completing a purchase you agree that delivery begins immediately, and where you have a legal right to cancel digital purchases, that right ends once the download has started.
That said, the situations below are always covered.
When we will refund you
- The files will not download or will not play. We will try to fix it first — usually a fresh link solves it. If we cannot, you get a full refund.
- A file is corrupted, incomplete or the wrong recording. Replacement or refund, your choice.
- You were charged twice, or bought the same album twice by accident. We refund the duplicate.
- The album is missing tracks it was advertised as containing. Refund, or a partial refund if you would rather keep the rest.
- You were charged but never received access. Always refunded if we cannot deliver.
When we usually cannot
- You downloaded the music, it works as described, and you simply did not enjoy it. Please listen to the free previews before buying — that is exactly what they are for.
- Your device or screen-free player will not accept user-added audio. Please check what your device supports before purchasing; we are happy to answer questions beforehand.
- More than 30 days have passed. Ask anyway — we will still look at it.
How to ask
- Email [email protected].
- Include your order reference (it starts WMF-) or the email address you used.
- Tell us briefly what went wrong.
We aim to reply within two business days. Approved refunds go back to your original payment method through Stripe, usually within 5–10 business days depending on your bank.
Discounts and refunds
Refunds are for the amount actually paid after any discount code, not the full list price.
If you paid but cannot find your music
Do not buy it again. Email us with the address you used at checkout and we will reissue your download link at no charge.
This policy sits alongside your statutory rights and does not replace them.